Problem
- The existing intranet experience was fragmented, difficult to navigate, and inconsistent across regions and platforms.
- Employees struggled to find relevant information, resulting in inefficient workflows and increased dependency on support channels.
- The lack of standardized design patterns and content structure made the platform difficult to scale and maintain.
My Role
Senior UX Designer leading key initiatives across the redesign of myPepsiCo.
- Led a team of designers and guided design direction across multiple workstreams
- Defined UX strategy, information architecture, and interaction patterns
- Partnered closely with product owners, engineers, and stakeholders
- Owned design quality from concept through implementation
Execution & Delivery as Scale
To ensure design quality and consistency at scale, I played a key role in bridging design and development throughout the Agile lifecycle.
- Owned the creation, review, and approval of 30+ user stories per sprint, ensuring each story clearly translated design intent into actionable requirements for engineering teams
- Established a structured review process to maintain quality and completeness, identifying gaps and guiding teams on how to resolve them
- Acted as the primary point of contact for developers, answering questions, clarifying requirements, and unblocking progress in real time
- Raised and tracked bugs during implementation, ensuring alignment between final delivery and Figma designs
- Provided detailed feedback and documentation in Azure DevOps (ADO), improving communication and reducing iteration cycles
This approach ensured that designs were not only delivered, but implemented accurately and consistently across a complex enterprise system.
Key Decisions
- Used Card Sorting to redefine navigation structure, aligning with users mental models across regions
- Prioritized simplification of workflows over feature expansion to reduce cognitive load
- Designed role based experiences (Frontline, Desk employees and Managers) to reflect different access levels and needs
- Balanced platform constraints (ServiceNow) with usability improvements
Impact
- Reduced click path to key information from 14+ steps to 6
- Improved findability and navigation efficiency across global users
- Enabled scalable design through a unified design system
- Improved alignment between design and development, reducing implementation inconsistencies
What I Learned
Designing for enterprise systems requires balancing user needs, technical constraints, and business priorities. Success depends not only on strong UX thinking, but on the ability to align cross functional teams and drive execution at scale.
Final product
Due to company confidentiality, I’m only able to share a limited selection of images and high level details from this project.
